Frequently Asked Questions

Are all the products in your store quality-checked?
Yes, all of our products are handmade and go through strict quality control before being shipped to customers.

Do you offer discounts for corporate clients? How can I get them?
Yes, we offer discounts for corporate clients based on the volume of the order. For more details and to inquire about discounts, please contact us at yougu.space@gmail.com.

How can I track my order once it’s shipped?
After your order is shipped, you will receive a tracking number that allows you to monitor the delivery status of your package.

Can I personalize the products? If so, which ones?
Yes, some of our products, like notebooks and gifts, are available for personalization. If you have any specific customization requests, feel free to reach out to us at yougu.space@gmail.com to discuss the details.

What should I do if I receive a damaged or incorrect product?
If your product was damaged during shipping, please contact the shipping company. If there is a manufacturing defect (e.g., incorrect or poor-quality print), contact us at yougu.space@gmail.com, and we will either send you a replacement or issue a refund.

How and when can I contact customer support?
Our customer support team is available Monday to Saturday, from 9:00 AM to 7:00 PM. You can reach us via email at yougu.space@gmail.com.